Refunds and Returns Policy

Free Shipping Offers

Orders over €150 in Ireland and €200 to the UK Mainland qualify for free shipping. Be advised that customs may apply on delivery in the UK.

Standard rates apply to all other destinations.

Delivery Charges

We charge a simple flat rate for delivery based on the delivery location. The cost of delivery will be generated upon ordering, before final payment. 

Cancellation Policy 

Orders can be cancelled from the time they were placed up until 14 days after you receive your goods. To cancel or return an order, you must contact us at [email protected] 

All approved refunds will be processed via the same method you used to pay.

Returns Policy 

If you cancel your order after your goods have been dispatched we will refund you the full value within 14 days of receiving the goods back at our warehouse once the following conditions are met:

• You are liable for the courier costs of returning the goods to us
• You must return the goods in their original packaging, unbroken
• You must insure the goods are insured as any damage will be your liability as the sender
• You must include a printed copy of the sales invoice with the returned goods highlighted
• The goods must be unopened and unused 
• Any health or safety seals or security seals must be intact

To return goods to us, simply send us an email [email protected] with the following information:

• Your name and the order number
• The reason you are returning the goods
• The exact date that the goods will arrive at our warehouse via courier